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Define the following Service Quality metrics in detail and provide an example of each metric in business scenario of your own choice: Availability, Reliability, Performance,

Define the following Service Quality metrics in detail and provide an example of each metric in business scenario of your own choice:

Availability,

Reliability,

Performance,

Scalability,

Resilience

How do each of these metrics factor into guidelines and best practices for creating an SLA? Discuss tradeoffs in cost and optimal SLA metrics and provide an example scenario for this situation. Please, add the website sources you use for your explanations. Thanks in advance.

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