Definition of objectives, plans, planning Difference between strategic, tactical and operational plans PublixDirect example of various types of planning decisions Different organizational levels at which plans are developed (e.g., corporate, business and functional) Elements of the planning process (e.g., analyzing the environment, setting objectives, etc.) Forecasts, environmental uncertainty, contingency planning, and benchmarking What a Gantt Chart is, and how and why it is used Different types of budgets Significance of MBO process