Delhi Medical Group offers a holistic approach to healthcare with an emphasis on preventive medicine as well as traditional medical care. In your role as an IT consultant, you will help Delhi Medical Group develop a new information system. Background You implemented the new system at Delhi Medical Group successfully, and the staff has used the system for nearly four months. Overall, Delhi Medical Group is pleased with the improvements in efficiency, office productivity, and patient satisfaction. Some problems have surfaced, however. The office staff members call you almost daily to re- quest assistance and suggest changes in certain reports and forms. You try to be helpful, but now you are busy with other clients. Your contract with Delhi Medical Group required you to provide support only during the first three months of operation, but you want to encourage them to begin working on Phase Two of the computer upgrade project. Alice Graves, Delhi Medical Groups office manager, reported that the system seems to slow down at certain times during the day, making it difficult for the staff to keep up with its workload. Also, you are increasingly concerned about system security. A recent article in the local newspaper described an incident where a disgruntled former employee was planning to break into a computer system and destroy or alter data. Tasks 1. Although the system has been operational for a short time, users already have submitted several requests for enhancements and noncritical changes. Should Delhi Medical Group use a maintenance release methodology to handle the requests? Why or why not?