Delhi Medical Group offers a holistic approach to healthcare with an emphasis on preventive medicine as well as traditional medical care. In your role as an IT consultant, you will help Delhi Medical Group develop a new information system. Background Based on your earlier recommendations, Delhi Medical Group decided to continue the systems development process for a new information system. Now, at the end of the systems analysis phase, you are ready to prepare a system requirements document and give a presentation to the Delhi Medical Group associates. Many of the proposed systems advantages were described during the fact-finding process. Those include smoother operation, better efficiency, and more user-friendly procedures for patients and Delhi Medical Group staff. You also must examine tangible costs and benefits to determine the economic feasibility of several alternatives. If Delhi Medical Group decides to go ahead with the development process, the main options are to develop the system in-house or purchase a vertical package and configure it to meet Delhi Medical Groups needs. You have studied those choices and put together some preliminary figures. You know that Delhi Medical Groups current workload requires six hours of office staff overtime per week at a base rate of $15 per hour. In addition, based on current projections, Delhi Medical Group will need to add another full-time clerical position in about six months. Neither the overtime nor the additional job will be needed if Delhi Medical Group implements the new system. The current manual system also causes an average of three errors per day, and each error takes about 20 minutes to correct. The new system should eliminate those errors. You estimate that by working full-time you could complete the project in about 12 weeks. Your consulting rate, which Delhi Medical Group agreed to, is $50 per hour. If you design the new system as a database application, you can expect to spend about $4,500 for a networked commercial package. After the system is operational and the staff is trained, Delhi Medical Group should be able to handle routine maintenance tasks without your assistance. As an alternative to in-house development, a vertical software package is available for about $17,500. The vendor offers a lease-purchase package of $5,000 down, followed by two annual installments of $6,250 each. If Delhi Medical Group buys the package, it would take you about five weeks to install, configure, and test it, working full-time. The vendor provides free support during the first year of operation, but then Delhi Medical Group must sign a technical support agreement at an annual cost of $1,000. Although the package contains many of the features that Delhi Medical Group wants, most of the reports are pre-designed and it would be difficult to modify their layouts. No matter which approach is selected, Delhi Medical Group probably will need you to provide about 10 hours of initial training and support each week for the first three months of operation. After the new system is operational, it will need routine maintenance, file backups, and updating. These tasks will require about four hours per week and can be performed by a clinic staff member. In both cases, the 12

necessary hardware and network installation will cost about $18,500. In your view, the useful life of the system will be about five years, including the year in which the system becomes operational. You are scheduled to deliver a presentation to Delhi Medical Group next week, and you will submit a system requirements document at that time. To prepare yourself, you reviewed the skills described in Part A of the Systems Analysts Toolkit, and you listed tips to remember, as follows: Presentation Tips Use suitable visual aids. Use presentation software, if possible. Distribute handouts before, during, or after the presentation. Follow the guidelines in Part A of the Systems Analysts Toolkit. Keep your presentation to 30 minutes, including 5 minutes for questions. System Requirements Document Tips Follow the guidelines in Part A of the Systems Analysts Toolkit. Include charts, graphs, or other helpful visual information in the document. Also include other material to help the audience understand the new system and decide on the next step. Spell check and carefully proofread the entire document. For readability, try to keep the Flesch Reading Ease score above 60, and aim for a Flesch- Kincaid Grade Level of 8.0 to 9.0. Tasks 1. Prepare a context diagram and diagram 0 for the new system.