Delores must send in her smartphone to the manufacturer for repair. When it arrives at the customer service department, she receives an email confirming its receipt and stating that the repair is covered under her warranty. What is the primary purpose of the email that Delores receives?

a$.$ to provide information and good news to Delores

b$.$ to enhance the image of the sender

c$.$to de$-$emphasize Delores$$ negative feelings about the phone

d$.$to eliminate any future messages on this subject

e$.$to improve the image of the manufacturer