Question
Delta Products has determined the following costs: Order processing (per order) $ 7 Additional handling costs if order marked rush (per order) $ 12 Customer
Delta Products has determined the following costs:
Order processing (per order) | $ | 7 | |
Additional handling costs if order marked rush (per order) | $ | 12 | |
Customer service calls (per call) | $ | 13 | |
Relationship management costs (per customer per year) | $ | 3,700 |
In addition to these costs, product costs amount to 85 percent of sales. In the prior year, Delta had the following experience with one of its customers, Johnson Brands:
Sales | $54,900 | |
Number of orders | 270 | |
Percent of orders marked rush | 70% | |
Calls to customer service | 161 |
Calculate the profitability of the Johnson Brands account. (Enter loss using either a negative sign preceding the number e.g. -45 or parentheses e.g. (45).)
Profit / (Loss) of the Johnson Brands account $ __?___
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