Question
Delta Products has determined the following costs: Order processing (per order) $6 Additional handling costs if order marked rush (per order) $12 Customer service call
Delta Products has determined the following costs:
Order processing (per order) | $6 |
Additional handling costs if order marked rush (per order) | $12 |
Customer service call (per call) | $12 |
Relationship management costs (per customer per year) | $3,530 |
In addition to these costs, product costs amount to 83 percent of sales. In the prior year, Delta had the following experience with one of its customers, Johnson Brands:
Sales | $54,400 |
Number of orders | 260 |
percent of orders marked rush | 70% |
Calls to customer service | 167 |
For the coming year, Delta Products has told Johnson Brands that it will be switched to an activity-based pricing system or it will be dropped as a customer. In addition to regular prices, Johnson will be required to pay:
Order processing (per order) | $7 |
Additional handling costs if order marked rush (per order) | $14 |
Customer service calls (per call) | $17 |
Calculate the profitability of the Johnson Brands account if activity is the same as in the prior year. (Enter loss using either a negative sign preceding the number e.g. -45 or parentheses e.g. (45).)
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