Delton Manufacturing, Inc. is a well-established manufacturing company that specialises in producing high-precision components for various industries, including aerospace, automotive, and medical devices. The company has been in operation for over three decades. However, in recent years, Delton Manufacturing has been facing some challenges and opportunities in the evolving landscape of manufacturing. Delton Manufacturing faces increasing competition from international manufacturers, particularly those in emerging markets, offering similar products at lower prices.
Delton Manufacturing experiences many challenges and opportunities in its path. For instance, new technologies and automation in manufacturing have the potential to increase efficiency and reduce costs, but they require significant investments and changes in the organization's operations. Furthermore, the company has experienced disruptions in its supply chain due to global events, such as the COVID-19 pandemic, leading to delays in production and increased lead times.
Delton Manufacturing has an opportunity to embrace Industry 4.0 technologies, such as AI and data analytics, to enhance productivity, reduce waste, and improve overall quality. They also have the opportunity to explore new markets and industries to diversify the customer base and reduce dependency on a few key clients. Growing interest in sustainable manufacturing practices and materials provides an opening for Delton Manufacturing to develop eco-friendly products and processes.
Delton Manufacturing, Inc must not only address the immediate challenges but also position itself as a leader in quality excellence within the manufacturing industry. They understand that embracing quality will help them drive organizational improvement, enhance customer satisfaction, and ensure long-term competitiveness in the global market.
Employees are also important to the company. In order to remain profitable, the company needs employees with excellent skills, knowledge and capabilities. It requires people with different skills to fulfill the many roles across the company. The HRD manager is faced with many challenges from the external environment and is confronted with a changing occupational landscape.
The company believes that effective quality management can strengthen their competitive advantage and also lead to excellent customer service. The HRD manager ensures that all training and development provided by the company meets all quality standards. To ensure continuous quality improvements, Delton Manufacturing, Inc would like to adopt a global quality assurance model to improve organisational performance, capabilities and results. They require a model that reflects current thinking on total quality. The criteria of this model can be used by business leaders at the company to systematically understand all aspects of the business, improve the organisation and their operations and can be used as a tool to benchmark against other organisations and to learn from them.

1. Select one of the following global quality assurance models that can be used at Delton Manufacturing, Inc. Justify your response and support your answer with examples.
• Malcolm Balridge National Quality Award
• South African Excellence Model

2 . Explain how you would incorporate the selected model at Delton Manufacturing and explain how the model can impact HRD efforts in the organisation.