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Deming's 10th Obligation of Top Management is: eliminate slogans, exhortations, and targets for the work force. This seems to be at odds with many business
Deming's 10th Obligation of Top Management is: eliminate slogans, exhortations, and targets for the work force. This seems to be at odds with many business practices. One would not tell an employee to come to work sometime between 8:00 am and 4:00 pm. How did Deming reconcile this apparent conflict? Group of answer choices He didn't He said use targets, only if management provided the means, including systems changes, to accomplish them He said to substitute leadership. Enlightened supervisors can tell employees what is necessary He said that only the hourly work force knew enough of the true facts and should create their own slogans
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