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Demonstrate the delivery of a personalised service in an interaction with a customer. This activity will need to be observed, and a signed record of

Demonstrate the delivery of a personalised service in an interaction with a customer.

This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.

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