Demonstrate your understanding of the role of a change agent by reading Stacy's scenario below. Then complete the steps that follow.

Stacy works for a local private family medicine practice as one of the medical coders. Today an emergency staff meeting was called by Dr. Henry and Dr. Michaels, two of the senior staff providers and partners in the practice.

Recently, Dr. Jones had informed the other partners of his decision to retire. Due to financial constraints, the practice had delayed implementing an Electronic Health Record (EHR) and updating technology within the office. With Dr. Jones retiring, these upgrades would become even more challenging to achieve. Dr. Henry, Dr. Michaels, and the remaining partners have merged with a larger clinic from a nearby city.

As the Assistant HIM Manager, you will act as the change agent for the HIM department during this transition. You decide to refresh your knowledge of the different change models to predict the employees' reactions and prepare a response.

1. Select one change management model from the list
2. Lewin's Three-stage Change Management Model
3. Kubler-Ross Phases of Grief
4. Kotter's Change Management Model
5. The ADKAR Model
6. Bridges' Transition Model
7. Apply the selected change management model in the following considerations.
8. Record the elements or stages of change.
9. Determine/Predict the Employee's reaction at each stage/element.
10. Demonstrate change management tools and techniques by reporting the change agent's response/action to the stage of change and the employee's reaction to it.
11. Finally, using a minimum of two sentences, record how the change agent's response/action would impact the organization's transition brought upon by the merger.