Denny Company makes tables for the outdoors. The company has been working on improving quality over...
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Denny Company makes tables for the outdoors. The company has been working on improving quality over the last year and wants to evaluate how well it has done on costs-of-quality (COQ) measures. Here are the results: Requirement 1. Identify the COQ category (prevention, appraisal, internal failure, and external failure) for each of these costs. Cost Process engineering Scrap Warranty repair costs Design engineering Inspection Rework Cost of quality category prevention internal failure external failure prevention appraisal internal failure Requirement 2. Prepare a COQ Report by calculating the costs of quality for each category and the ratio of each COQ category to revenues and total quality co Begin with 2019 costs and ratios, then complete the report with 2020 costs and ratios. (Round percentages to the nearest tenth of a percent, X.X%.) 2019 2020 % of % of % of % of Total Costs Total COQ Revenue Total Costs Total COQ Revenue Prevention costs 17,860 22 % % % % Appraisal costs 8,000 10% % % % Internal failure costs 33640 42 % % % % External failure costs 20,450 26 % % % % 79950 100 Total Costs of Quality % % % % Data table Annual COQ Report, Denny Company 2019 2020 Process engineering $ 10,000 $ 7,600 Scrap $ 15,000 $ 11,400 Warranty repair costs $ 20,450 $ 19,640 $ 7,860 $ 11,650 $ 8,000 $ 6,100 $ 18,640 $ 13,580 $ 79,950 $ 69,970 $ 1,800,000 $ 1,960,000 Design engineering Inspection Rework Total COQ Total Revenue Print Done x Denny Company makes tables for the outdoors. The company has been working on improving quality over the last year and wants to evaluate how well it has done on costs-of-quality (COQ) measures. Here are the results: Requirement 1. Identify the COQ category (prevention, appraisal, internal failure, and external failure) for each of these costs. Cost Process engineering Scrap Warranty repair costs Design engineering Inspection Rework Cost of quality category prevention internal failure external failure prevention appraisal internal failure Requirement 2. Prepare a COQ Report by calculating the costs of quality for each category and the ratio of each COQ category to revenues and total quality co Begin with 2019 costs and ratios, then complete the report with 2020 costs and ratios. (Round percentages to the nearest tenth of a percent, X.X%.) 2019 2020 % of % of % of % of Total Costs Total COQ Revenue Total Costs Total COQ Revenue Prevention costs 17,860 22 % % % % Appraisal costs 8,000 10% % % % Internal failure costs 33640 42 % % % % External failure costs 20,450 26 % % % % 79950 100 Total Costs of Quality % % % % Data table Annual COQ Report, Denny Company 2019 2020 Process engineering $ 10,000 $ 7,600 Scrap $ 15,000 $ 11,400 Warranty repair costs $ 20,450 $ 19,640 $ 7,860 $ 11,650 $ 8,000 $ 6,100 $ 18,640 $ 13,580 $ 79,950 $ 69,970 $ 1,800,000 $ 1,960,000 Design engineering Inspection Rework Total COQ Total Revenue Print Done x
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