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Deon got a job working at the local amusement park for the summer. He works in the Heights of Horror a haunted hotel themed thrill

Deon got a job working at the local amusement park for the summer. He works in the Heights of Horrora haunted hotel themed thrill ride. When he was assigned there, he thought it would be much better than working in the childrens section where hed have to be happy and smile all the time. However, hes finding the requirement to scowl and be generally dark and foreboding to customers to be exhausting and he often leaves work in a bad mood. This is an example of Hochschild's concept of:
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Situated identity
Forced emotions
Display rules
Emotional labor

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