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Derek, a customer service executive, aims to provide quality service and create memorable experiences for all his customers. He achieves this by doing more than
Derek, a customer service executive, aims to provide quality service and create memorable experiences for all his customers. He achieves this by doing more than he says he will do and surpassing customer expectations. This scenario is an example of
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International Marketing And Export Management
Authors: Gerald Albaum , Alexander Josiassen , Edwin Duerr
8th Edition
1292016922, 978-1292016924
