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Derek placed an order for seven electronic circuits for his project, but only two were delivered on the specified date. A week later, the remaining

Derek placed an order for seven electronic circuits for his project, but only two were delivered on the specified date. A week later, the remaining five circuits had still not arrived, prompting Derek to write a claim letter to the seller. Which of the following should Derek avoid when writing the claim letter?
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Providing all the details about the transaction in chronological order
Suggesting the kinds of solution that Derek would consider acceptable
Starting the letter with a threatening or insulting statement
Checking if it is the supplier's fault or the shipping company's fault

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