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Describe At least 3 Administration processes of the help desk. What is the escalation process of the help desk and why is it important for

Describe At least 3 Administration processes of the help desk. What is the escalation process of the help desk and why is it important for business? What are the 4 perspectives of IT service management? Who are the partner of Microsoft, mention the 3 companies name with city and province location? Write the 5 benefits of ITSM.

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