Describe benchmarking practices that were used in the case study or your chosen organization, and conduct benchmarking research to identify best practices to improve both the clinical and nonclinical practices of the organization. Analyze the customer service and satisfaction drivers present in this case study and apply the successful organizational change process. Consider the organizational culture, mission, vision, and values and how they affected the overall changes to the organization. Determine how the organization considered organizational governance and structure to assure success, timeliness, effectiveness, and efficiency of services. Describe measures used to make this assessment and provide your rationale for selecting these measures