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Describe Headspace's customer journey and the key metrics at every step of that journey. Why do you need a North Star metric? Describe the process
- Describe Headspace's customer journey and the key metrics at every step of that journey. Why do you need a "North Star" metric?
- Describe the process that Headspace follows in the case to evolve the product, value proposition, and Customer Experience.
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Retailing Management
Authors: Michael Levy
11th Edition
1264157444, 9781264157440
