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Describe how customer service is facilitated through technology A-From the customer's standpoint, what might be 1-2 advantages and disadvantages of CRM software? Why? B- From

Describe how customer service is facilitated through technology A-From the customer's standpoint, what might be 1-2 advantages and disadvantages of CRM software? Why? B- From the customer service manager's standpoint, what might be 1-2 advantages and disadvantages of CRM software? Why

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