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Describe how the concepts of touchpoints and the tasks in the job - mapping process are applied in customer experience management. b ) Explain how

Describe how the concepts of touchpoints and the tasks in the job

-

mapping

process are applied in customer experience management.

)

Explain how the total customer experience is an integral part of the

product.

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a Touchpoints and JobMapping in Customer Experience Management Touchpoints and the jobmapping process are crucial concepts in customer experience management CEM Touchpoints Touchpoints refer to the va... blur-text-image

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