Describe how Wells Fargo does not manage waiting for each principle and how they can implement them:

1. Keep people occupied while waiting

How is the bank missing this concept and how can they implement it?

 

2. Start strong before they wait

How is the bank missing this concept and how can they implement it?

 

3. Design implication and emotional dominate their environment

How is the bank missing this concept and how can they implement it?

 

4.  Group Waits 

How is the bank missing this concept and how can they implement it?

 

5. Known wait times

How is the bank missing this concept and how can they implement it?