• Describe how you will communicate with the 20 receptionists about the importance of the training session to HIPAA compliance and the requirement for them to attend the training session (address whether through email, in person, etc.)
• Describe how you will set the stage for the training session - what will be your introduction?
• Describe the topics you will cover.
• Explain how you will present the material, i.e., in what format
• Explain how you will end the session
• describing how you will reinforce the material after the training session.