Describe Integrated IT Project Plan for Implementing a Customer Relationship Management (CRM) System in Healthcare

Apply the project planning and related project management tools and techniques. The IT projectshould be a project that would require the use of multiple people and involve one or more complete phases of a life cycle, the scope and development.

The deliverables:

IT project management principles in creating a concise project plan.Assume that this report is going to an important customer, or corporate management.

Include:

a) introduction,

b) statement of need,

c) project definition, and d) high level approach to developing the plan.