Describe Proactive service desk? 2. What are the reasons Reactive service desk remains Reactive? 3. Write down all four common categories may include and depend on what tools and technologies the service desk has? 4. Service desk managers often include capturing data in the analyst's job description and use it to gauge. 5. Customer data is stored in. 6. What are the common details and data that service desk stores in incident management system? 7. What Performance measures are used to demonstration?