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Describe the 1st day of the employee experience for a property. Phases (Pre-arrival, Arrival, Onsite, Departure, Post Departure) Employee Activities Emotional Experience Possible Pain Points
Describe the 1st day of the employee experience for a property. Phases (Pre-arrival, Arrival, Onsite, Departure, Post Departure) Employee Activities Emotional Experience Possible Pain Points Touchpoint Digital Touchpoint Physical Behind the Scenes Preparation
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Introduction To Hospitality Management
Authors: Dennis R Reynolds, Imran Rahman, Clayton W Barrows
1st Edition
1119367557, 9781119367550
