Describe the difference between common cause and special cause variation. In no less than three to four paragraphs explain how both might occur in a process you are familiar with. Identify a process you would like to see improved. Use the information available to you in Chapter 4 and HERE to determine the tools you would utilize in order to demonstrate systems thinking, provide information to key stakeholders, and document important information about the change/improvement you would like to see in the identified process. Describe in no less than three to four paragraphs the advantages and disadvantages of measuring patient satisfaction. (HIM Competence VI.4, Level 2)