Question
Describe the different channels (Branch Banking, Automated Teller Machine, Internet (Online) Banking, Call Center, and Mobile Banking) that banks use to deliver banking services. For
Describe the different channels (Branch Banking, Automated Teller Machine, Internet (Online) Banking, Call Center, and Mobile Banking) that banks use to deliver banking services. For each, describe the characteristics of the customers who will likely be active users of services in that channel.
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Financial Markets and Institutions
Authors: Frederic S. Mishkin, Stanley G. Eakins
8th edition
013342362X, 978-0133423624
