• Describe the importance of Quality assurance in software engineering
• What are the three broad approaches available to the systems analyst for attaining quality in newly developed systems?
• Who or what is the most important factor in establishing and evaluating the quality of information systems or decision support systems? Why?
• Define the total quality management (TQM) approach as it applies to the analysis and design of information systems.
• Define the Six Sigma approach as it applies to the analysis and design of information systems.