Describe the objectives, components and comprehensive details of the Australian consumer protection laws that relate to customer service for your industry.

What do they say about your business's responsibility for:

Nominating and charging cancellation fees?

Providing information on potential price increases?

Providing refunds?

Supplying products as described or substituting suitable products when unable?

Formats for and content of policies and procedures?

Reference:

https://www.accc.gov.au/consumers/buying-products-and-services/consumer-rights-and-guarantees