1. Describe the process model of communication.
2. Why is filtering a problem in business communication? How can you prevent it?
3. Name three ways to improve your listening habits.
4. Name three ways to improve your career-friendly communication.
5. According to the theory of group evolution, in order to successfully facilitate a group, the leader needs to move through which leadership styles?
6. What is the concept of punctuated equilibrium as applied to organizational change?
7. What are the benefits of creating a cohesive group? Can a group have too much cohesion? Why or why not?
8. Describe three of the steps a manager can take to, create and maintain a cohesive team.