Describe the steps involved in creating and using fishbone diagrams and force field analysis to

improve organizational processes. Provide examples of how these tools have been successfully

implemented in a real $-$ world scenario.

When answering this question,

$1.$ ?start by introducing each of the tools $($ fishbone diagrams and force field analysis $)$ ?and

their purpose in quality management. $(2$ ?Marks $)$ ?

$2.$ ?Then, describe the steps involved in creating each type of tool, including what

information should be included and how the tool should be organized. $(3$ ?marks $)$

$3.$ ?Next, discuss how these tools can be used to improve organizational processes. You could

discuss how fishbone diagrams can help organizations to identify root causes of problems

and how force field analysis can help organizations to identify and evaluate factors that

affect change. $(5$ ?Marks $)$

$4.$ ?Finally, provide examples of how these tools have been successfully implemented in a

real $-$ world scenario. You could draw on case studies or examples from industries such as

manufacturing, healthcare, or service industries to illustrate the effectiveness of these

tools in practice. For example, you could discuss how a hospital successfully used a

fishbone diagram to identify the root causes of patient falls, resulting in the

implementation of targeted interventions that reduced the number of falls. You could also

discuss how a retail company successfully used force field analysis to evaluate the factors

affecting a proposed change in store layout, resulting in successful implementation and

improved customer experience