• Describe total quality management philosophy
• Identify the appropriate quality standards used for an organization
• List the quality gurus and their contributions to the TQM concept
• Identify and discuss the seven quality control tools management use to analyze quality problems
• List and describe the costs of quality
• Explain the concept of the Plan-Do-Study-Act Cycle
• Define statistical quality control (SQC)
• Explain the causes of variation (common and assignable)
• Explain the concepts of process capability and process capability index
• Describe the concept of Six sigma and its five-step plan