Describe two occasions where you would need to lead and manage effective relationships.

You are encouraged to use a scenario from your existing or previous workplace, or you may use hypothetical situations for the purpose of this activity.

For example, A team leader or Supervisor working in a Warehouse manages team members and their different roles, such as forklift drivers, pickers, packers, and order checkers.

Another occasion may be a Team leader at a Bank managing team members and their different roles such as tellers, supervisors, loan officers, or admin staff.

Task 1 - Establish effective workplace relationship processes on at least two occasions

For the two occasions you have described, what are the processes required for workplace collaboration and communication?

For example, you may include the following in your discussion:

• Performance indicators
• Induction processes
• Meetings
• Information updates
• Performance reviews