Describe what Delamere customers "expect" and "express" and brainstorm a list of potential "excite" items.

Develop a process map for the Delamere wine making process. (The exhibits and slides provide enough detail to base your process map). Using the DOWNTIME model, brainstorm where the waste (or non-value added) taking place in Delamere's winemaking process today. Identify where the waste occurs relative to the process map you have developed. (To help you organize your thoughts, I have provided an example template below for how I like to try and find waste in a set of process steps)

1. Describe what Delamere customers \"expect\" and \"express\" and brainstorm a list of potential \"excite\" items 2. Develop a process map for the Delamere wine making process. (The exhibits and slides provide enough detail to base your process map}. Using the DOWNTIME model, brainstorm where the waste {or non-value added) taking place in Delamere's winemaking process today. Identify where the waste occurs relative to the process map you have developed. ( To help you organize your thoughts, l have provided an example template below for how l like to try and find waste in a set of process steps). 1. Label DOWNTIME perpendicular to your process steps. 2. Walk through the process thinking or each type of waste: Ex Where are there examples of defects. or rework. happening in step 1.. step-2.. step 3.. and so on Then move on to overproduction in each step