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Describes the significance of the service industry in the U.S. economy; includes how globalization impacts the growth of the service industry. Describes service operations metrics

  1. Describes the significance of the service industry in the U.S. economy; includes how globalization impacts the growth of the service industry.
  2. Describes service operations metrics used in evaluating service operations functions and responsibilities; includes the value of service operations metrics, cost, quality, and productivity metrics measurements and how metrics relate to service improvement

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