Describing how you can develop and implement policies and procedures relevant to bookkeeping activities. The report should identify the strategies you can use in your role as a bookkeeper, but it should also indicate the way in which you would build supportive relationships with clients and work colleagues.

In particular there should be strategies for:

• establishing and maintaining relationships with clients
• researching and identifying policy and procedure material
• developing systems and guidelines for procedures
• complying with legislative requirements

In the report you should indicate your ability to:

• use communication skills (questioning and active listening) to build relationships, determine and confirm client requirements
• liaise with others, share information, listen and understand
• use language and concepts appropriate to cultural differences
• use numeracy and IT skills to accurately analyse, record and store data; access and use appropriate financial management software, spreadsheets and databases; use internet information
• comply with ethical, legal and procedural requirements
• use problem-solving skills to identify any issues that have the potential to impact on the bookkeeping process
• plan and sequence work to provide a timely and professional service