description, analysis,solutions

evaluation, recommendation and plan of action

Running a Family Business Susan and Peter Glaser, who own the consulting firm Glaser & Associates, in Eugene, Oregon, have realized the challenges of open communication in running a family business. As is the case in most families, members develop strong emotional responses to each other and pick up easily on even subtle nonverbal behaviors, such as a particular glance or tone of voice. Mixed messages are also common among family members. The Glasers tell of a father who wondered why his son didn't want to take over the family business and a son who heard his father tell him, "You can't do anything right." The Glasers offer two pieces of advice, which are relevant to people in all business situa- tions, not just family businesses: (1) respond to criticism without getting defensive, and (2) learn how to raise sensitive issues without making others defensive. Can you think of any other useful suggestions? . . .. (2000) Running a Family Business Susan and Peter Glaser, who own the consulting firm Glaser & Associates, in Eugene, Oregon, have realized the challenges of open communication in running a family business. As is the case in most families, members develop strong emotional responses to each other and pick up easily on even subtle nonverbal behaviors, such as a particular glance or tone of voice. Mixed messages are also common among family members. The Glasers tell of a father who wondered why his son didn't want to take over the family business and a son who heard his father tell him, "You can't do anything right." The Glasers offer two pieces of advice, which are relevant to people in all business situa- tions, not just family businesses: (1) respond to criticism without getting defensive, and (2) learn how to raise sensitive issues without making others defensive. Can you think of any other useful suggestions? . . .. (2000)