Description:

For this project, research the difference between Help Desk, ITSM, and Service Desk. Then, answer the questions below in at least 4 paragraphs. Make sure to include citations of the sources youve consulted for this assignment, and answer in your own words.

Define IT Help Desk, ITSM and Service Desk.

Write a summary of the difference between Help Desk, ITSM and Service Desk in your own words. Include at least 2 credible resources, their publication dates and links.

Why do you think Help Desk, ITSM and Service Desk are important?

What are the 3 abilities of an ideal Help Desk, ITSM and Service Desk person?