Design a New System (1 HR)

Customer service is more likely to occur when a well-designed customer service system is in place. Since many customer service systems are outdated or were created by individuals unfamiliar with the unique characteristics of a situation, a system update or review may be necessary. By learning how to create effective customer service system, customer service providers are equipping themselves with the ability to initiate and request change.

Challenge Objectives

• 1.To demonstrate an understanding of how systems can affect the success of a customer service program.
• 2.To implement the students' ideas in their own work environments (contingent on their supervisors' approval).
• 3.To successfully present to others the system developed.

Assignment

Observe your work or personal environment. Attempt to identify an area of confusion or disorganization or a system that in your opinion is just not working as well as it could. Once you have identified this area, attempt to design an improved system to handle the challenge more effectively. Your system should include the steps necessary to better deal with the situation. Review the guidelines for creating an effective customer service system for additional guidance as you create system. Also include a list of those who will be participating in the implementation of the new system.

Presentation

Present your newly designed system in the form of a proposal. Include in your proposal

• 1.A cover letter or memorandum introducing your proposal
• 2.Explanation of the current system or the lack of system
• 3.Reasons why a system update is needed
• 4.How the new system will improve efficiency
• 5.How much you estimate it will cost to implement
• 6.How you will train those affected by the new system to implement it
• 7.An explanation of the system itself
• 8.Visual aids that further illustrate the system
• 9.A summary paragraph that expresses the key aspects of the proposed system

The success of your proposal will not depend on how intricate the system itself is, but instead on how well it is designed and how well you express your ideas on paper and communicate in written form.

• Helpful Hint:Take this opportunity to create MicrosoftPowerPointpresentation to share your proposal.