Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

Design a questionnaire for Chefs Charisma, a South Asian restaurant in the Western Sydney region. Saraf, the marketing manager would like to measure her clients

Design a questionnaire for Chefs Charisma, a South Asian restaurant in the Western Sydney region. Saraf, the marketing manager would like to measure her clients satisfaction with the restaurant and their net promoter scores. The main aims of the questionnaire are:

  • To gather important personal (demographic) information
  • To seek customers evaluation for the restaurants tangible features (e.g., parking areas, dining area, rest rooms, seating arrangements, food presentation, quality of food etc.)
  • To collect respondents assessment of the restaurants service (e.g., speed and quality of service, effort towards a special request, making clients feel special, anticipation of customer needs and wants, customers best interest at heart etc.)
  • To determine clients net promoter score

We need to use a range of questions - nominal, ordinal, interval and ratio

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Quantitative Analysis For Management

Authors: Barry Render, Ralph M. Stair, Michael E. Hanna

11th Edition

9780132997621, 132149117, 132997622, 978-0132149112

More Books

Students also viewed these General Management questions