Question
Design a service product based on the following briefing: Product category: Assignment as a Service Product marketer: an educational institution of higher learning, such as
Design a service product based on the following briefing:
Product category: Assignment as a Service
Product marketer: an educational institution of higher learning, such as a University
Core benefits to be offered: facilitation of learning; evaluation of students' learning
Required components of the Service design mix:
Differentiation elements: Features, Customization, Performance, Conformance, Style, Ordering ease, Delivery, Installation, Customer training, Customer consulting, Maintenance and repair, People, Physical Evidence, Process, Brand name.
Determinants of Service Quality (RATER): Reliability, Assurance, Tangibles, Empathy, Responsiveness.
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