Design & Managing Service Processes (Ch. 8) Develop a 'Flowchart" of your visit experience - from the moment you arrived on the property to the moment you left the premises (bullet points/chart form is acceptable) (4 Identify the success and failure of the service you received based on your visits (does not have to have a success and failure if you did not experience them); explain why for each identified (4) Recommend areas of improvement the company can implement in order to improve the customer experience (2)

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restaurant name south street burger Canada