Despite recent economic challenges, the Commercial Bank wishes to position itself as a bank that provides easy to access, quality customer service and is therefore expanding its network of branch offices in major shopping centres. The Commercial Bank has recently appointed you as Manager, Workforce Planning & Development. Your priority is to develop a workforce plan for the bank's executive management team. Commercial Bank has a Head Office and 25 branch offices and currently employs approximately 550 people.

Table 1

Current staffing Existing branches 25 Managers per branch 4 Number of managers 100 Customer Service Officers (CSOs) per branch 10 Number of CSOs 250 Branch headcount 350 Head office employees 200 Total employees

The Commercial Bank has set a challenging goal of opening 20 new branches over the next three years. Recently the Commercial Bank executive management team has also decided to continue its automation of some business processes using online technology including chatbots. It is anticipated that the chatbots will be fully operational by 31 December or one year from now. The executive management team has determined that the utilisation of chatbots will reduce the number of CSOs required by 15.

Table 2 Turnover

Staff Category	Year 1 Attrition	Year 2 Attrition	Year 3 Attrition
Current Branch Managers	20	20	20
Current CSOs	75	70.5	70.5
Head Office	24	24	24
New Branch Managers	1.2	4.2	9
New Branch CSOs	5	17.5	37.5

Next, your manager would like to know the number of new employees Commercial Bank will need to employ for each major staff category for each of the next three years. Your task is to complete Table 3.

Table 3 Number of staff to be recruited

Staff Category	Year 1 Target	Year 2 Target	Year 3 Target
Current branch managers	20	20	20
Current CSOs	60	70.5	70.5
Head Office	24	24	24
New branch Managers	17.2	28.2	49
New Branch CSOs	45	77.5	137.5

Finally, your manager would like to know the total number of employees who will be working for Commercial Bank as at the end of the next three years. Your task is to complete Table 4.

Table 4 End-of-Year Employment

Staff Category	Headcount Year 1	Headcount Year 2	Headcount Year 3
Current Branch Managers	100	100	100
Current CSOs	250	235	235
Head Office	200	200	200
New branch Managers	16	40	80
New Branch CSOs	40	100	200

A discussion of future labour demand for Commercial Bank over the next three years, using the information you have calculated in Phase 1. You should also include any relevant information you gathered from your industry analysis here. Include the table and how its relevant to recruit staff, it's ambitious to get that many staff due to future demand. Talk about employment rate, national, and in WA. Talk about how stock exchange went down. Research banks. What's happening globally? If we are going to recruit officers are they readily available in Australia?

A discussion of current and future labour supply for Commercial Bank, using the information you have calculated in Phase 1. You should also include any relevant information you gathered from your industry analysis here. Paint a picture of current and future supply. Future supply is a comment of labour market, given employment is low would. it be easy to recruit?