Destiny has three employees whose work habits she struggles to understand. Spencer likes to come in at noon and work until late in the evening. Lydia comes in early, creates a task list for the day, and only works on what is on the list. Miranda flits in and out of others' cubicles, and seems to always be off task, but when asked for a report, she has it handy. By applying the behavioral viewpoint, Destiny will be better able to _____