determine the following: 1.0 Draft Quality Assurance Plan

1.1 Introduction

1.2 Purpose

1.3 Policy Statement

1.4 Scope

2.0 Management

2.1 Organizational Structure

2.2 Roles and Responsibilities

2.2.1 Technical Monitor/Senior Management

2.2.2 Task Leader

2.2.3 Quality Assurance Team

2.2.3 Technical Staff

3.0 Required Documentation

4.0 Quality Assurance Procedures

4.1 Walkthrough Procedure

4.2 Review Process

4.2.1 Review Procedures

4.3 Audit Process

4.3.1 Audit Procedures

4.4 Evaluation Process

4.5 Process Improvement

5.0 Problem Reporting Procedures

5.1 Noncompliance Reporting Procedures

6.0 Quality Assurance Metrics

Appendix

Quality Assurance Check List Forms for this project: "Project Name: Best Buy and UPS tracking Integration Project

Project Start Date: January 14, 2023, Projected Finish Date: January 14, 2024

Budget Information:Total Budget Estimate which includes software costs, hardware costs, project team, implementation, and miscellaneous expenses total up to $ 855,027.80.

Project Manager: Tom Smith

Project Objectives:To digitize the lost-shipment process for customers to make a user-friendly solution for missing products. The software would integrate the Best Buy website with postal services such as UPS, Canada Post and USPS to track shipments, file complaints and order new products.

Business Objective: Best Buy's focus is customer service and user friendliness, so this project will ensure this business objective is met using the diverse project team and effective management.

Main Project Success Criteria:

• The project should be completed with in the schedule and estimated budget as mentioned in the document.
• The software built by this project must aid customer service as customers would now use this software as a reliable approach to track lost shipments and file complaints through website instead of waiting on the customer care phone line for hours.
• The software must be able to detect fraudulent complaints and phishing scams and maintain the reliability of the service for consumers and stakeholders.

Project Exclusions

• Tracking of inventory status based on shipments.
• Any kind of data analysis for logistic planning or product delivery routes.

Approach:This project will follow a Hybrid approach (mix of Agile and Waterfall) with the scrum method using velocity burn charts. Project manager must assemble a team of individuals at all levels of the organization to implement this software with efficiency and minimal risks. The team must compose of software developers, customer service associates, retail managers, postal workers, and fraud agents. These individuals would aid in building a software that would maintain the success criteria put into place. Upon building the prototypes, the manager must go through vigilant testing with consumers to tweak out any defectives and maintain a user-friendly service for future customers."