Question
Determine which dimension of CQ each example of behavior represents. 1) Speaking more softly to match the way other people are speaking a) Cognitive b)
Determine which dimension of CQ each example of behavior represents.
1) Speaking more softly to match the way other people are speaking
a) Cognitive
b) Physical
c) Emotional
2) When traveling, visiting sites that are not major tourist destinations and navigating a public transportation system in an unfamiliar city and language to get there
a) Physical
b) Emotional
c) Cognitive
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Marketing Hospitality
Authors: Cathy H C Hsu, Tom Powers, Thomas F Powers
3rd Edition
0471348856, 9780471348856
