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Develop a balanced scorecard as an alternative for R&R to measure its performance. Identify at least 2 variables for each section of the balanced scorecard

Develop a balanced scorecard as an alternative for R&R to measure its performance. Identify at least 2 variables for each section of the balanced scorecard - financial, customer, internal process, innovation and learning perspectives. Evaluate the sales per hour (SPH) system looking at its advantages and disadvantages.

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