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Develop a balanced scorecard for United General's emergency department. Can be completed in an image or graphic type display. Include both quantitative and qualitative metrics.

Develop a balanced scorecard for United General's emergency department. Can be completed in an image or graphic type display. Include both quantitative and qualitative metrics.

Explain why you selected these metrics for United General and how you identified the targets. A defense of best practices used for productivity metrics dashboard data collection, analysis/interpretation, and action planning.

  • Recommend a high-level process to collect, track, and measure data for the emergency department's productivity metrics.

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