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Develop a draft Customer ServicePlan R 1. develop a Customer Service Plan that must include: objectives a minimum of fivestrategies actions and their expected outcomes
- Develop a draft Customer ServicePlan
R 1. develop a Customer Service Planthat must include:
- objectives
- a minimum of fivestrategies
- actions and their expected outcomes with timelines R 2. two of these strategies mustinclude:
- developing customer service policies andprocedures
- delivery of a training session to a staffmember
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Introduction To Hospitality Management
Authors: John R Walker
5th Edition
0134152859, 9780134152851
