Question
Develop a service blueprint for a technology delivered service such as streaming a movie on your TV or laptop or renting a DVD from a
Develop a service blueprint for a technology delivered service such as streaming a movie on your TV or laptop or renting a DVD from a Redbox kiosk. Compare and contrast this blueprint to one for the same service delivered via a traditional channel (such as watching a movie in a theatre).
Step by Step Solution
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Step: 1
What To Know Movies Go to On Demand Movies on Redbox Find one select RentBuy On Demand pick a resolution and press Accept Pay TV shows Go to On Demand TV on Redbox Find a show pick a season press Buy ...
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Step: 2
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Service Management Operations Strategy Information Technology
Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi
8th Edition
978-1259010651, 78024072, 1259010651, 9780078024078, 978-0077841201
